Here are some of the frequently asked questions.
If you don't see what's on your mind, feel free to contact us by support@meexpaws.com.
- All
- General Questions
- Product Information
- Account Management
- Shipping and Delivery
- Return/Replacement
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Questions
During checkout, you will see a field labeled 'Discount Code.' Enter your code in this field and click 'Apply' to see the discount reflected in your order total.
Yes, we offer digital gift cards that can be purchased on our website. Gift cards can be used for any product on our site and are a great gift option for pet lovers.
We accept PayPal.
You can contact our customer support team via email at support@meexpaws.com. Our support team is available Monday to Friday, 10 AM to 4 PM PST.
Product Information
Our cat litter boxes are made from high-grade stainless steel and come with a sticky board for easy cleaning. They are designed to be durable, hygienic, and easy to maintain.
Absolutely. All our products are made from pet-safe materials and are rigorously tested to ensure they meet the highest safety standards.
To clean the stainless steel litter box, simply remove the litter, wash the box with warm water and mild soap, and dry it thoroughly before adding fresh litter. The sticky board can be wiped clean with a damp cloth.
It is recommended to scoop the litter daily and replace it entirely every 2-3 weeks, depending on usage and the number of cats.
The dog lawn should be rinsed with water daily and thoroughly cleaned with mild soap once a week. Make sure to allow it to dry completely before reuse.
Account Management
You can create an account by clicking on the 'Sign Up' button at the top right corner of our website and filling in the required information.
If you have forgotten your password, click on the 'Forgot Password' link on the login page and follow the instructions to reset it.
Shipping and Delivery
Standard shipping typically takes 5-7 business days.
Currently, we ship to the United States and Canada. We are working on expanding our shipping options to other countries.
Once your order has shipped, you will receive a tracking number via email.
Return/Replacement
A: We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer support team to initiate a return.
A: To return a product, please contact our customer support team for a return authorization and further instructions. Returns without prior authorization will not be accepted.
A: Yes, we offer exchanges for products in their original condition within 30 days of purchase. Please contact our customer support team to arrange an exchange.
